Walker Machine Tools (Pty) Ltd, trading as Walker Machine Tools (“Provider”) governs your (“User”) use of our website located at the domain name www.walkertools.co.za (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.

A bit about us:
Walker Machine Tools is one of the largest and oldest machinery, tooling and accessory suppliers in South Africa. We started in 1958 and have since grown to what we are today, due mostly to the loving loyalty and support from our customers over the years. Our business sells all forms of metal-working machinery, as well as robotics and plastic injection machinery. We also sell a vast range of tooling and accessories which customers are able to purchase directly on our website.

Machinery:
Walker Machine Tools offers a wide range of metal working machinery. When a machine is purchased from us, we include delivery, rigging, oil, commissioning and training on how to use the machine. We have a strong service department that provides good after-sales service for all the machinery that we supply.
(please note that these services offered depend on the location, situation and machine type and will be confirmed by our sales representative).

We also supply machinery to other countries upon request.

Tooling:

We offer a range of turning and milling tooling suitable for all machining requirements. We regularly sell our tooling as packages with the machinery we supply. Our aim is to be a one-stop shop allowing customers to buy everything they need directly from us so that they can be up and running in no time.

Accessories:
We stock a constantly expanding range of accessories such as lathe chucks, collets, vices, clamping kits, etc. Got something you’re looking for? Just ask us, we’re likely to have it.

Subject to Change Without Prior Notice:

By using our website and purchasing our products, you accept that any product images, specifications and other information shown on our website is subject to change without prior notice. This is due to products occasionally being improved or modified during the manufacturing process for varying reasons, some of which include making the product more user friendly and safe to use. Upon placing the order the customer is encouraged to communicate with us to ensure any particular feature is present.

Limitation of Liability:
The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.

Product Safety:
The Provider sells Machinery, Tooling and Accessories. These products can be considered dangerous if used improperly, without training or without correct safety wear. The use of any product or service bought from this Website is at the purchaser’s risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.

Electronic Communications:
By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

Updating of these Terms and Conditions:
Provider reserves the rights to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Copyright and Intellectual Property Rights:
Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights (“the Owners”), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.

Returns, Refunds and Cancellations

Returns, Refunds and Cancellations Policy applies only to Tooling, Spares and Accessories. Machinery sold by us have their own returns, refunds and cancellations policy due to their size, complexity and overall nature, which customers are informed about when dealing with our sales representatives.

The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% charge for administration costs.

The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If these conditions are not satisfactorily met then the return will either be rejected or there will be an appropriate handling fee charged.

Several types of goods are exempt from being returned: perishable items and liquids (unless still sealed). We also do not accept product returns that are hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Downloadable software/electronic products (such as digital manuals, etc.)

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. Items bought from us can only be returned to us to be processed.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card, original method of payment or your account with us credited, within a certain amount of days. For EFT refunds the customer is required to send us proof of bank details.

Late or missing refunds:
If you haven’t received your refund yet, and you’re sure the refund hasn’t reflected in your bank account, then please kindly contact your credit card company and bank to check with them. It can take some time, even a few days, before your refund reflects in your account.

If you’ve done and you still have not received your refund yet, please contact us at accounts@walkertools.co.za

Sale items:
Sale items will be refunded at the sale price and not at the normal/standard selling price of the item. Sale items are still subject to the other clauses stated in the terms and conditions, such as handling charges for example.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at parts@walkertools.co.za and send your item to us at: 3 Brand Road, Pinetown, Durban, KwaZulu Natal, 3610. Once we receive your item we will inspect it first before deciding on whether we will go ahead with the exchange.

Shipping returns

To return your product, you should mail your product to: 3 Brand Road, Pinetown, Durban, KwaZulu Natal, 3610.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, we recommend you consider using a trackable shipping service or purchasing shipping insurance. Due to the shipping/courier service being out of our control, we can’t guarantee that we will receive your returned item.

Need help?

Contact us at parts@walkertools.co.za for questions related to refunds and returns.

Privacy Policy

E-Commerce & Privacy:

The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information, credit card details and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Credit card details are not kept by the Provider under any circumstances.

The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

Walker Machine Tools (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Payment options accepted:
Payment may be made via Visa, MasterCard or by bank transfer into the Walker Machine Tools (Pty) Ltd bank account, the details of which will be provided on request.

Card acquiring and security:
Card transactions will be acquired for Walker Machine Tools (Pty) Ltd, via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details:
Customer details will be stored by Walker Machine Tools (Pty) Ltd separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency:
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility:
Walker Machine Tools (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile:
This website is governed by the laws of South Africa and Walker Machine Tools (Pty) Ltd chooses it as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

What personal data we collect and why we collect it:

Comments:
When visitors leave comments on the site (if enabled) we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media:
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms:
The contact forms only gather information you share with us directly such as your name, company name, email, location area (not precise street address unless you require us to deliver a purchased item to you), contact number, and any other information you voluntarily share with us on the contact form.

We use this information purely for quoting purposes and never share it with any third-parties.

Cookies:
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites:
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with:
Your data is kept strictly confidential and used only for quoting or order processing purposes. We do not share your data with any third parties.

How long we retain your data:
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see and edit their personal information at any time (except they cannot change their username). Website administrators can also see and edit user information. Our website administrators can only view email addresses, delivery addresses, contact numbers and order history. Website administrators have no access to any credit card information provided – this info is kept extremely secure.

What rights you have over your data:
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. These requests must please be emailed to: website@walkertools.co.za.

Where we send your data:
Visitor comments may be checked through an automated spam detection service.

Your contact information:
Your contact information is kept confidential and used only for quoting or order processing/invoicing purposes.

Any queries regarding the above terms and conditions can be emailed to: website@walkertools.co.za where we will be happy to help you.